FAQ

At HUSCHKA VISION, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear, and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

 

 

PAYMENT AND SHIPPING

 

All products are shipped from our warehouse in Los Angeles, California via USPS Priority mail only. Unanticipated shipping delays may occur due to increased orders and COVID-19 safety precautions for our team.

Due to COVID-19, some mail services and shipping facilities are experiencing delays with tracking scan updates and delivery times, which may add additional time to our delivery timeframe estimates. Once a package leaves our warehouse, its route and delivery speed are in the control of the mail service. We apologize for the potential inconvenience and appreciate your understanding. We ask that you allow the full delivery timeframe (based on your shipping method) to pass before contacting our team.

 

 

RETURNS AND REFUNDS

 

If you’re not completely satisfied with your purchase, you may request a return for a refund or an exchange free of charge within 30 days of the purchase date (including purchases made on www.huschkavision.com). 

This policy does not apply to products bought by a retailer or store. For retail returns or exchanges, please visit the retailer where you purchased the product. Items must be in like-new condition to be accepted for return. For limited warranty claims, please see our Limited Warranty.

 

 

Please contact us should you have any questions or need assistance.

Customer Service: 1-310-699-6275 or via email at info@huschkavison.com

Hours: 10:00 AM – 6:00 PM PST Monday through Friday.